We’re very confident that RESOLVE will help us meet our end goal of maintaining a high level of customer satisfaction for our new C Spire Fiber To The Home service.”Ĭ Spire will also utilize RESOLVE to improve the efficiency of operational processes and procedures, including making their ticketing system more efficient. “We’ll be leveraging RESOLVE initially for our Internet services division, where uptime consistency is critical to maintaining customer satisfaction. “After researching a number of solutions, we found that RESOLVE met all of our criteria for a highly flexible incident automation solution that would also help us meet our organizational objectives,” said Gregg Logan, Chief Technology Officer for C Spire. The only such statewide offering to date, nine Mississippi cities are scheduled to receive the service, which is 100 times faster than traditional consumer broadband Internet access.Ĭ Spire chose RESOLVE because of its holistic approach to accelerating incident resolution, which includes a combination of automation, contextual knowledge, packaged diagnostic and triage processes.
C spire software#
Resolve Systems (formerly gen-E), provider of a fully integrated approach to accelerating incident resolution in network and IT operations, today announced that C Spire has chosen the RESOLVE Software System to significantly accelerate the time-to-resolution of incidents and to reduce the number of incidents that require support from the Network Operations Center (NOC).Ĭ Spire will be implementing RESOLVE as it builds out its groundbreaking Fiber To The Home initiative in Mississippi, offering 1 Gig consumer broadband Internet access and related digital HD television and phone services.
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